Description

COMPUTER / TECHNICAL SUPPORT 

Input authorization requests into the billing and care management systems as needed. 

Tested updated versions of the care management system prior to its release to ensure the elimination of bugs or viruses. 

Troubleshoot issues, prepare summaries, document processes and workflows, propose solutions, and collaborate and communicate with internal team members.  

Assisted the director with the development and maintenance of company website. 

Excellent in typing documents and very attentive to details. 

Knowledge in Computer Networking and Software.

CUSTOMER SERVICE 

Provided quality customer service by being friendly, respectful and paying attention to detail:  answered calls. 

Ensured client retention with accurate data research and timely customer service. 

Very patient in carrying out customer service. 

Result oriented and success driven. 

Able to work in a proactively diverse and inclusive organization. 

Assist customers with purchases. 

Greet customers as they arrive and direct them to the proper departments. 

Maintain stock and inventory. 

Provide customers with information regarding store merchandise.

ADMINISTRATIVE

Prepared corporate rate plan analysis and revenue reports. 

Wrote various articles published in company newsletter highlighting technology issues. 

Work effectively as a member of a team and independently. 

Working in a team and achieving success together. 

Result oriented and success driven. 

Able to work in a proactively diverse and inclusive organization. 

Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient office environment. 

Administrative duties including: answering telephone and faxing. 

Trained and develop patient’s social skills and interaction with outside community by developing community outings. 

Assist with fiscal management, paying items and budgeting. 

Completing progress notes and processing detailed notes. 

Develop job task analysis and Implement goals. 

Problem solving, communication skills, attitudes in the workplace, time management, listening skills, appropriate work habits and workplaces rules. 

Establish plan, implement, evaluate, and work with individuals with developmental, physical and intellectual disabilities including 1:1 or group. 

Create and implement innovative training plan. 

Assisting the teacher in the management of pupils and the classroom. 

Helping children in their studies and all areas of the national curriculum. 

Providing general support and one-to-one assistance for pupils. 

Helping children with their learning, playing and social development. Assisting with the preparation of a comfortable learning environment. 

Preparing class registers & accurately updating pupil records. 

Producing accurate and up-to-date records and reports as required with teachers.

Skills

  • Computer Networks
  • Computer Programs
  • Lesson Planning
  • Teaching

Education

University of Ghana

May 2013 B.A. Political Science, Economics, Spanish

University of Ghana

May 2009 Diploma in Business Studies

NCR Computer Science Institute

May 2006 Diploma in Computer Hardware

Presbyterian High School

May 2005 High School Diploman, SSCE Certificate in Business (Distinction)

Experience

University of Ghana Basic Schools

September 2013 - Spetember 2016 Teaching Assistant

University of Ghana ICT Center

June 2010 - September 2010 IT System Assistant

Coca Cola Bottling Company

2007 - 2009 Sales Supervisor

St. Mark Prepatory School

September 2005 - October 2005 Pupil Teacher