Description

About Me:

I have over ten years of managerial experience and 14 years of experience in customer service and a strong proficiency in PC based software, internet, and email correspondences.  I enjoy people interaction and believe trust and office team work is an essential part of any strong company. Furthermore, my personal strengths include customer care, exceptional written and interpersonal communication, conflict management, analytical thinking, and excellent organizational skills and leadership.

I have a diverse background in my education and experience which has been a valuable asset in my career. I have Bachelors Degree in Mass Communication and Journalism, and am a licensed Master Esthetician. I am working on getting my TESOL/TEFL certificate as well. My main career path is in dentistry with a focus on turning struggling practices into thriving offices by implement new policies and systems. I am highly dedicated to my work and welcome new opportunities and challenges.


Work Experience:

Business Manager

Gardens Cosmetic & Family Dentistry                                                                        February 2014 – Present

  • Manage office and staff, office marketing, Accounts receivable
  • Implement and enforce office policies
  • Maintained and exceeded office goals, cash deposits, conflict management, insurance verification
  • Follow up outstanding claims and claims appeals when needed
  • Manage email correspondences, answer multi line phones, and perform all front office duties
  • Schedule appointments, create positive and professional relationships with patients
  • Present large treatment plans and successfully arrange or collect fees according to office policies
  • Process end of day reports, process employee hours and payroll, insurance credentialing and business accounting

Office Manager

Mapleton Family Dentistry                                                                                           December 2011 – 2014

  • Manage office and staff, promote office growth, marketing and patient care, accounts receivable
  • Maintain and exceed office goals, handle deposits, organize office staff schedules
  • Handle conflict management, insurance verification, follow up on outstanding claims and claims appeals when needed
  • Order supplies for front office, email correspondences, answering multi-line phones and all other front office duties
  • Schedule appointments, maintain a calm environment for patients and staff
  • Create positive and professional relationships with patients
  • Present treatment plans and work out payment arrangements based on office policy
  •  Process end of day reports and various tasks as needed by doctors and staff

Office Manager/ Human Resources

Smiles Family Dental                                                                                                   November 2002 – 2011

  • Promote office growth, enforce company policies
  • Handle customer care, outstanding balance collections, insurance claims, company deposits, staff schedules, customer scheduling, and conflict management
  • Marketing and filling in various front desk positions as needed
  • I learned the value of multitasking and organizational skills

Hygiene Coordinator

  • Manage hygiene schedule and production, patient scheduling and correspondence
  • Daily production reconciliation
  • Promotion to Office Manage

Dental Assistant

  • Assisting doctor with patient treatment and procedures, patient education and the sterilization of dental instruments
  • Worked closely with fellow co-workers and supported organization and teamwork
  • Document patient procedures and patient correspondence in a timely and effective manner
  • Promotion to Hygiene Coordinator

Skills

  • dentistry
  • english
  • ESL
  • Management

Education

Utah Valley University

Graduated 2014 Bachelor's of Mass Communications and Journalism

Robert A. Long High School

Graduated 2002 High School Diploma

Experience

Gardens Cosmetic & Family Dentistry

Feb. 2014 - Present Business Manager

Mapleton Family Dentistry

Dec. 2011 - 2014 Office Manager

Smiles Family Dental

Nov. 2002 - 2011 Office Manager